Tag Archives | Server

Skill Focus: Selling As A Server

Of all of the concepts I have introduced on this blog and in my book, this week’s sales focus deals with the topic that I feel most strongly about.  This is the one area I am most disappointed with how it is addressed by the restaurant industry.  So many restaurant companies now refer to their […]

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Skills Focus: Building And Maintaining Rapport

Learning how to build and maintain rapport with your guests A friend recently sent me a message on Facebook before his shift.  He is fairly new to the serving game, but from what I can tell he is improving quickly.  He told me he was heading into a shift and needed to make good money.  […]

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Skills Focus: Words That Sell

This week’s skill focus is about using adjectives to sell food.  Please don’t close the window.  Go ahead and take a moment to groan and roll your eyes.  It’s cool.  I understand that instinct.  I have sat through this lesson before.  Get it out of your system.  I will just wait here. Feeling better?  I […]

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Skills Focus: Describing Dishes

  Last week, the skills focus discussed how to get permission from to recommend food to your guests.  This is an incredibly important skill because it allows you to suggest the best items on your menu to your guests.  This week I am going to address how to make those recommendations more effective.  The key […]

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Skills Focus: Making Recommendations

(Note: This is the first of a new weekly series called “Skills Focus.”  The purpose of these posts is to revisit a skill that has been discussed on this blog.  This will allow you to take a moment and make sure you are using this skill to increase your tips.  Taking the time each week […]

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