If we are going to be honest, we have to admit that most restaurant server training manuals do not adequately prepare servers to create highly satisfied guests and make above average tips. In fact, most server training manuals leave waiters and waitresses frustrated and demoralized. Corporations spend absurd amounts of money training servers on sales […]
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Since most of you are not from Kansas City, a bit of background is in order. The most popular show on our local public television station is called Check Please. It is a show that allows three people to talk about their favorite restaurant. Each of the three guests selects a restaurant and all three […]
I spend a fair amount of time on the sister site of this blog discussing guest behaviors that annoy servers.Â I am sometimes a guest as well.Â On the occasions when I take my tips and spend them at a restaurant, I expect quality service.Â While I tend to not critique servers, there are definitely […]
Yesterday, I took a moment to give thanks to a number of people in the Kansas City restaurant community I am incredibly grateful for.Â Today, I feel there is an issue in this community that I can no longer ignore.Â Last week we suffered a tremendous loss as a community when one of our brightest […]
Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your Tips.Â I was determined to make this book more than a â€œServing For Rookiesâ€ version of a generic training manual.Â The contents of the book and of this website […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.