I spend a fair amount of time on the sister site of this blog discussing guest behaviors that annoy servers.Â I am sometimes a guest as well.Â On the occasions when I take my tips and spend them at a restaurant, I expect quality service.Â While I tend to not critique servers, there are definitely […]
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Â The “how to” series continues this week with a lesson on how to fold a napkin. Â I will start with the standard triangle â€œstand upâ€ fold and then the more interesting â€œpouchâ€ fold.Â This may be very remedial to some, but most restaurants in America still use the standard â€œroll up.â€Â For the benefit of […]
Â In continuing the â€œhow toâ€ series on this blog, we are turning from glasses to how to carry threeÂ plates.Â Carrying three plates in one hand is one of the first tricks many servers are required to learn.Â You can always spot a new server as they carefully walk through the dining room with two […]
Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your Tips.Â I was determined to make this book more than a â€œServing For Rookiesâ€ version of a generic training manual.Â The contents of the book and of this website […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.