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restaurant Credit card receipt

Should Restaurant Servers Post Credit Card Receipts?

With the rise of social media, it is becoming more common to read stories of servers posting the credit card receipts of guests to show the size of the tip they received.  This can include terrible tips that guests have left.  It has also grown to include showing the incredible tips left by celebrities and […]

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Automatic Gratuities Just Became Far More Problematic For Restaurants

In the past I have warned restaurant owners about the difference between a tip and a service charge.  Collectively restaurant companies nationwide faced settlements well into the eight figure range for ignoring the difference between these who terms.  The lingering issue to be determined was whether automatic gratuities were legally a tip or a service […]

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fine dining

The Fine Dining Service Conundrum

Since most of you are not from Kansas City, a bit of background is in order.  The most popular show on our local public television station is called Check Please.  It is a show that allows three people to talk about their favorite restaurant.  Each of the three guests selects a restaurant and all three […]

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It Is Time To Act

Yesterday, I took a moment to give thanks to a number of people in the Kansas City restaurant community I am incredibly grateful for.  Today, I feel there is an issue in this community that I can no longer ignore.  Last week we suffered a tremendous loss as a community when one of our brightest […]

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Is The Career Server An Endangered Species?

Since the release of my book, I have had a chance to do a fair number of interviews.  After the end of the formal interview, I have twice now been told how rare it is to find someone who looks at serving as a profession.  This usually leads me to a correction.  I think there […]

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