Rule Ten: Pessimism is a self-fulfilling prophecy Every restaurant has at least one server who is chronically pessimistic. They come in for every shift expecting the worse. Even when they are proven wrong they find a reason to complain. If the ceiling started raining hundred dollar bills, they would complain about having to pay […]
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Rule Nine: Never Get Just One Some of the most influential philosophers of the last five hundred years have done some of their greatest writing on the concept of a “social contract.” Hobbes, Locke, Rousseau, Rawls, and many other have written at length on the subject. The notion of a “social contract” pertains to the […]
(Note: One thing that became apparent to me when I wrote “The Best of Tips for Improving your Tips” last week was that I really need to wrap up my “Rules of Serving” series. This week I am going to post the final three rules.) Rule Eight: Never count your money until you run your […]
Rule Seven: Be the coworker you want to have. Once you have been at a particular restaurant for any length of time, the floor chart can tell you a great deal about how your shift will go. Most servers can see the people they are working with and find reason for either optimism or […]
Rule Six: Never spend money you haven’t made. I am glad July of 2010 is behind me. I cannot recall a month that was less lucrative in my serving career. My income dropped by well over 50% last month. Unbearable heat combined with a disproportionate number of patio shifts took a chunk out of […]
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- Serving Sober October 14, 2010
- Should Restaurant Servers Post Credit Card Receipts? October 23, 2013
- Meeting The Rude Restaurant Guest The Next Day May 23, 2013
- Transitioning From A Restaurant Manager To A Restaurant Server March 19, 2013
- The Blooper Reel February 14, 2013
- Five Questions To Know For A Restaurant Server Interview January 25, 2013
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.