(Note: This is the first of a new weekly series called “Skills Focus.”Â The purpose of these posts is to revisit a skill that has been discussed on this blog.Â This will allow you to take a moment and make sure you are using this skill to increase your tips.Â Taking the time each week […]
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â€œSubtlety is the art of saying what you think and getting out of the way before it is understood.â€ â€“Anonymous Â We as a society have really lost the power of subtlety.Â It could be because we have lost the patience to unravel it.Â We receive far more information on a daily basis than our […]
Rule Five: Always recommend what is in the guestâ€™s best interest, not yours. Â Â (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
I sat down today to write about rule five.Â As I did so I realized that a preface was in order.Â This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary.Â It should be […]
I suppose I should start this post by thanking all of the servers who are still reading after my six post series on management and motivation.Â I know it is a server blog, but I also recognize that a large portion of my readership is comprised of managers.Â I hope those who read it found […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.