Rule Ten: Pessimism is a self-fulfilling prophecy Every restaurant has at least one server who is chronically pessimistic.Â They come in for every shift expecting the worse.Â Even when they are proven wrong they find a reason to complain.Â If the ceiling started raining hundred dollar bills, they would complain about having to pay […]
Tag Archives | Rules of Serving
Rule Nine: Never Get Just One Some of the most influential philosophers of the last five hundred years have done some of their greatest writing on the concept of a â€œsocial contract.â€Â Hobbes, Locke, Rousseau, Rawls, and many other have written at length on the subject.Â The notion of a â€œsocial contractâ€ pertains to the […]
Rule Seven: Be the coworker you want to have. Â Once you have been at a particular restaurant for any length of time, the floor chart can tell you a great deal about how your shift will go.Â Most servers can see the people they are working with and find reason for either optimism or […]
When I started my first serving job years ago I worked for a company I will affectionately refer to as â€œFive Four.â€Â That isnâ€™t what it says on the signs out front, but it what we all called it.Â My first day a manager who introduced himself as â€œCSVâ€ told me that if I couldnâ€™t […]
Rule Six: Never spend money you havenâ€™t made. Â I am glad July of 2010 is behind me.Â I cannot recall a month that was less lucrative in my serving career.Â My income dropped by well over 50% last month.Â Unbearable heat combined with a disproportionate number of patio shifts took a chunk out of […]
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- Serving Sober October 14, 2010
- What can I do to increase my online rank August 9, 2017
- Should Restaurant Servers Post Credit Card Receipts? October 23, 2013
- SD WAN Technology May 23, 2013
- Transitioning From A Restaurant Manager To A Restaurant Server March 19, 2013
- The Blooper Reel February 14, 2013
- Becki: As a server on sabbatical, I will say you were FAR...
- career server: The loser is the server who serves a table whose s...
- David Hayden: I found out about it when a friend who manages at ...
- Debbie Morella-Haynes: "This may seem like good news for servers, but it...
- Sugel: 6) Hours- This is a huge quality for life factor f...
Search by Topic
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.