Tag Archives | Kansas City

Seeing Your Restaurant Again For The First Time

(Author’s Note: The video above was shot in the Jazz Club of the restaurant where I work.  I think it will prove relevant to the post as you read on and also serves as a nice soundtrack provided by the incredibly talented Bram Wijnands) When I went in to interview at the restaurant where I work, I […]

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Thank You Mister Robinson

(Note: I wrote this piece last week upon hearing this untimely news.) I never worked for Paul Robinson.  To the best of my knowledge I never even waited on him.  When I read today that he passed away on Monday it probably should not have affected me the way it did.  Honestly, I am not […]

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How To Make Hostile Guests Love You (Part Two)

Years ago I had the good fortune of working for a man named John Maria.  I have had many bosses over the years, but none had a better fundamental understanding of human nature than John.  One day he gave me a book and told me to read it.  He said the answer to almost every […]

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The Economics of Tipping

I still occasionally get the guest who will say, “I can buy this wine for half this price at the store.”  Which is true, but it doesn’t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen.  I wonder if the […]

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The Economics of Tipping

I still occasionally get the guest who will say, “I can buy this wine for half this price at the store.”  Which is true, but it doesn’t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen.  I wonder if the […]

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