It is that time of year. Love — or at least heavy lust — is in the air. And in the restaurant business, that means just one thing: it’s too hot to sit on the patio. Well, that and co-workers are beginning their annual mating ritual. At last count, there are six confirmed couples at […]
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Selling, Upselling, and Integrity
I sat down today to write about rule five. As I did so I realized that a preface was in order. This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary. It should be […]
Fighting For The Server Wage
A brief disclaimer: This is not a political blog. I am not looking to get into politics with it. I will only enter the political realm when it is specifically relevant to servers.  This is one of those cases. Tom Emmer is a State Representative in Minnesota and the presumable Republican Nominee for Governor. In […]
In Defense of Selling as a Server (Part One)
Search engine results are one of the most amusing parts of writing a blog. I get to see what people are searching for that lands them on this page. Almost every day someone lands on this page looking for sales techniques. Upon closer examination I am seeing a trend of the phrasing of the searches. […]
The Rules: Rules 1-10
If I were not a server, I think I would make a good scientist. My approach to serving is very similar to scientists testing new theories. I form hypothesis and experiment to see if it can be proves true or false. Everything I write about here has been tested on thousands of guests and over […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.