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Tag Archives | Waiter

restaurant napkin

How To Fold A Napkin

 The “how to” series continues this week with a lesson on how to fold a napkin.  I will start with the standard triangle “stand up” fold and then the more interesting “pouch” fold.  This may be very remedial to some, but most restaurants in America still use the standard “roll up.”  For the benefit of […]

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How to Carry Three Plates

  In continuing the “how to” series on this blog, we are turning from glasses to how to carry three plates.  Carrying three plates in one hand is one of the first tricks many servers are required to learn.  You can always spot a new server as they carefully walk through the dining room with two […]

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How To Carry Three Glasses In One Hand

One of the first serving tricks that most servers learn is how to carry two glasses in one hand.  This is a basic skill of serving and will save many unnecessary trips if you work in a restaurant that discourages trays.  The shortcoming is that you are still limited to carrying three glasses at once.  […]

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Skill Focus: Selling As A Server

Of all of the concepts I have introduced on this blog and in my book, this week’s sales focus deals with the topic that I feel most strongly about.  This is the one area I am most disappointed with how it is addressed by the restaurant industry.  So many restaurant companies now refer to their […]

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Skills Focus: Building And Maintaining Rapport

Learning how to build and maintain rapport with your guests A friend recently sent me a message on Facebook before his shift.  He is fairly new to the serving game, but from what I can tell he is improving quickly.  He told me he was heading into a shift and needed to make good money.  […]

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