Welcome to the final installment of “best of” week on The Hospitality Formula Network. Today I am looking back to where it all began. Tips2 was the original focus when I began blogging. It is still the largest blog on the network and in my opinion the one that can have the most impact on […]
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“Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety. It could be because we have lost the patience to unravel it. We receive far more information on a daily basis than our […]
Rule Five: Always recommend what is in the guest’s best interest, not yours. (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
I sat down today to write about rule five. As I did so I realized that a preface was in order. This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary. It should be […]
One of the biggest stumbling blocks to servers when trying to make the jump from casual dining to nicer restaurants is describing nightly specials. Learning to describe the dish in a way that makes it sound appealing without tasting or possibly even seeing the item can be difficult. Many restaurants offer multiple specials on any […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.