Of all of the concepts I have introduced on this blog and in my book, this week’s sales focus deals with the topic that I feel most strongly about. This is the one area I am most disappointed with how it is addressed by the restaurant industry. So many restaurant companies now refer to their […]
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Skills Focus: Words That Sell
This week’s skill focus is about using adjectives to sell food. Please don’t close the window. Go ahead and take a moment to groan and roll your eyes. It’s cool. I understand that instinct. I have sat through this lesson before. Get it out of your system. I will just wait here. Feeling better? I […]
Creating A Server Community
One of the coolest parts of spending over a decade in the restaurant business is that you know someone at most every restaurant. Last night, my girlfriend Ali (who complains about not getting mentioned enough on here) and I went to check out a new restaurant. We scrolled through a list of six people we […]
The Reviews Are In
Read any good books lately? When I sent out advanced copies of my book, I was hoping someone would say something nice about it in their reviews. All of the people who had read it previously did so to edit it. Something about getting back all the previous copies covered in red ink made me wonder […]
Announcing Tips²: Tips For Improving Your Tips
It is with a great deal of pride and excitement that I can finally announce the release of my first book: Tips2: Tips For Improving Your Tips. I have been teasing this big announcement for months and am glad to finally be making it, even though for regular readers it may be akin to Mitt […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.