Rule Four: Guests do not care how much you know, until they know how much you care We have truly become a nation of cynics. We doubt the sincerity of others and feel that no deal comes without a catch. We have good reason. Every special offer comes with fine print. We are constantly being […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.