One of the most valuable skills of an exceptional server is the ability to create regulars. Having a core of customers that come into your restaurant and ask for you can insulate you against the slower times of the year. It also can make you look outstanding to the managers and hosts that frequently hear […]
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By David Hayden on January 11, 2011 in Building Rapport with Guests, Guest Interaction
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.