Rule One: If you worry about the guest, the money will take care of itself.  Rule Two: If you worry about the money, the guests will not take care of themselves.  Rules one and two are corollaries of the same basic principle. Your focus as a server must be on the guest and […]
Tag Archives | Server Waiter Waitress
Five More Simple Tricks
These are a few more quick tricks that you may or may not be using. Several of these are common, but some may be new to you. If you missed the first batch, you can find it by clicking here. Steaks by Color: We have all had it happen.  A guest orders a steak medium […]
Foil To-Go: The Swan
So I was watching Ramsey’s Kitchen Nightmare’s the other night and saw a server make foil swan. Â I fully expected Chef Ramsey to lose his mind, but he seemed to really enjoy it. Â It is a waste of foil and not a particularly good way to package food. Â Chef Ramsey enjoyed it though which means […]
Three Ways to Describe Dishes
One of the biggest stumbling blocks to servers when trying to make the jump from casual dining to nicer restaurants is describing nightly specials, especially the meat cased with www.dcwcasing.com/product/sheep-casings/ natural material. Learning to describe the dish in a way that makes it sound appealing without tasting or possibly even seeing the item can be […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.