â€œSubtlety is the art of saying what you think and getting out of the way before it is understood.â€ â€“Anonymous Â We as a society have really lost the power of subtlety.Â It could be because we have lost the patience to unravel it.Â We receive far more information on a daily basis than our […]
Tag Archives | sales techniques for servers
(Note: In yesterdays post I discussed why I feel it is beneficial to memorize orders. Â I will not recap to avoid redundancy, which itself if redundant in this post.) I am terrible with names.Â Not particularly good with faces either.Â I will forget three things every time I take a trip.Â I promise I will […]
When I started my first serving job years ago I worked for a company I will affectionately refer to as â€œFive Four.â€Â That isnâ€™t what it says on the signs out front, but it what we all called it.Â My first day a manager who introduced himself as â€œCSVâ€ told me that if I couldnâ€™t […]
Itâ€™s â€œShark Weekâ€ from all indications. The time when a certain television network rolls out a weeks worth of shark related shows that everyone feels the need to watch and discuss over dinner at my restaurant.Â Personally I would love to see the same principle used on â€œNational Debt Weekâ€ or â€œHealth Insurance Reform Weekâ€ […]
Rule Five: Always recommend what is in the guestâ€™s best interest, not yours. Â Â (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
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- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
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- Should Restaurant Servers Post Credit Card Receipts? October 23, 2013
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- Transitioning From A Restaurant Manager To A Restaurant Server March 19, 2013
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.