Of all of the concepts I have introduced on this blog and in my book, this week’s sales focus deals with the topic that I feel most strongly about. This is the one area I am most disappointed with how it is addressed by the restaurant industry. So many restaurant companies now refer to their […]
Tag Archives | sales for servers
â€œSubtlety is the art of saying what you think and getting out of the way before it is understood.â€ â€“Anonymous Â We as a society have really lost the power of subtlety.Â It could be because we have lost the patience to unravel it.Â We receive far more information on a daily basis than our […]
(Note: I am enjoying the final day of my mini vacation.Â Having a great trip.Â Met my favorite musician and a personal hero yesterday.Â Today I will be taking the scenic drive through the Ozark hills of Central Missouri.Â This is a post I wroteÂ a coupleÂ months ago.Â Not my standard fare, but I hope you […]
(Note: In yesterdays post I discussed why I feel it is beneficial to memorize orders. Â I will not recap to avoid redundancy, which itself if redundant in this post.) I am terrible with names.Â Not particularly good with faces either.Â I will forget three things every time I take a trip.Â I promise I will […]
When I started my first serving job years ago I worked for a company I will affectionately refer to as â€œFive Four.â€Â That isnâ€™t what it says on the signs out front, but it what we all called it.Â My first day a manager who introduced himself as â€œCSVâ€ told me that if I couldnâ€™t […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.