It’s “Shark Week†from all indications. The time when a certain television network rolls out a weeks worth of shark related shows that everyone feels the need to watch and discuss over dinner at my restaurant. Personally I would love to see the same principle used on “National Debt Week†or “Health Insurance Reform Week†[…]
Tag Archives | restaurant server
Fun Crab Facts and Jokes
They say you gotta give the people what they want. In this case it seems to be crabs. The number of searches I have seen this week that landed on my crab post is overwhelming. So I decided to revisit my favorite decapods. The previous post was a bit more scientific and specific. Today, I […]
Olive Oil and Balsamic Vinegar
Regular readers of this blog may have realized already that I hate getting stumped by my guests. I have spent thousands of hours researching food to prevent this from happening. Last night I was asked a question so simple I should have known the answer. They asked me what makes vinegar “balsamic.â€Â One theory was […]
The Rules of Serving: Rule Five
Rule Five: Always recommend what is in the guest’s best interest, not yours.   (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
Selling, Upselling, and Integrity
I sat down today to write about rule five. As I did so I realized that a preface was in order. This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary. It should be […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.