Servers are required to constantly juggle multiple priorities on a minute-by-minute basis.Â Continually reevaluating what is the most urgent guest need and how to address other needs efficiently to prevent anticipatable needs from becoming urgent.Â Our guests, managers, and co-workers determine our priorities.Â All three of these groups have no problems speaking up and letting […]
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Understanding Restaurants: The Other Perspectives
By David Hayden on May 24, 2010 in Industry Facts, Server Knowledge, Skills
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.