I have one hard and fast rule when it comes to waiting tables. No one dies on my watch. I have had several guests leave the restaurant in an ambulance, but none of them have died. It is a simple thing, but it helps me sleep better at night. I may not be changing the […]
Tag Archives | Restaurant Owners
Understanding Restaurants: The Other Perspectives
Servers are required to constantly juggle multiple priorities on a minute-by-minute basis. Continually reevaluating what is the most urgent guest need and how to address other needs efficiently to prevent anticipatable needs from becoming urgent. Our guests, managers, and co-workers determine our priorities. All three of these groups have no problems speaking up and letting […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.