I wrote the following a while back as part of a much bigger project. After yielding to the advice of everyone who read it, it ended up on the cutting room floor. I picked it up off the floor and decided to share it here. This is something most servers struggle with at some point. […]
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- The Greatest Customer Complaint Response Ever September 23, 2010
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.