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The Rules of Serving: Rule Ten

  Rule Ten: Pessimism is a self-fulfilling prophecy Every restaurant has at least one server who is chronically pessimistic.  They come in for every shift expecting the worse.  Even when they are proven wrong they find a reason to complain.  If the ceiling started raining hundred dollar bills, they would complain about having to pay […]

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Creating Regulars

One of the most valuable skills of an exceptional server is the ability to create regulars.  Having a core of customers that come into your restaurant and ask for you can insulate you against the slower times of the year.  It also can make you look outstanding to the managers and hosts that frequently hear […]

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