Tag Archives | manager

Skills Focus: Spotting The Complaint

Let’s be honest for a moment.  I am about to make a statement that is often acknowledged as truth, but seldom spoke aloud.  No one in the industry will really doubt this statement.  It is too controversial for most people to acknowledge on the record.  Today, I am going to go into uncharted territory by […]

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And This Is How It Ends

Four years ago, I took a big step up in restaurants to start my current job.  A co-worker’s girlfriend recommended me to her boss.  I interviewed and was hired on the spot.  I still remember the way it felt walking into the restaurant for that interview.  How impressive the building was.  How professional the staff […]

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Is Running Hot Food Always The Priority?

I have worked for a number of companies and managers over the years that repeated a similar mantra.  “Running hot food from the window is the top priority.”  This is often heard from the mouths of managers, kitchen staff, and expediters.  It has been emphasized so often that it is often accepted as factual.  While […]

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Avoiding The Write-Up

  Today, I want to share a feat that I quite frankly feel is remarkable.  I don’t want to sound as if I am bragging, but this is something that might be worth it.  I work for a corporately owned restaurant and have for nearly four years.  This means that I have an employee file […]

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Building and Maintaining Rapport

This morning I woke up a little more groggy than normal.  As I was making my morning spin around the internets, I ran across a post from our friend the only slightly cranky waitress about rapport.  It seems her company has taken this up as a replacement for “hospitality” as their new Beetlejuice word.  I […]

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