This is not a story I tell very often because I have been known to get a little choked up from telling it.Â It happened nearly twenty years ago, but it still has an impact on how I view my job on a daily basis.Â My purpose in sharing it is not simply to stroll […]
Tag Archives | how to measure hospitality
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.