One of the most difficult situations any server faces is the hostile guest.Â I call them hostile, because they are angry with you long before you have even greeted them.Â Some people just bring all the hostility of their day in to a restaurant and dump it on their server.Â From the moment you greet […]
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How To Make Hostile Guests Love You (Part One)
By David Hayden on November 23, 2010 in Guest Interaction, Handling Upset Guests
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.