“Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety. It could be because we have lost the patience to unravel it. We receive far more information on a daily basis than our […]
Tag Archives | how to get servers to sell
(Note: I am enjoying the final day of my mini vacation. Having a great trip. Met my favorite musician and a personal hero yesterday. Today I will be taking the scenic drive through the Ozark hills of Central Missouri. This is a post I wrote a couple months ago. Not my standard fare, but I hope you […]
When I started my first serving job years ago I worked for a company I will affectionately refer to as “Five Four.” That isn’t what it says on the signs out front, but it what we all called it. My first day a manager who introduced himself as “CSV” told me that if I couldn’t […]
Yesterday’s post on extra charges for the various items a guest requests caused me to ponder on a larger scale. It is remarkably common to hear guests say, “I could buy that steak/wine/etc at the store for half that much.” This is the same principle as walking into a car dealership and demanding a price […]
It’s “Shark Week” from all indications. The time when a certain television network rolls out a weeks worth of shark related shows that everyone feels the need to watch and discuss over dinner at my restaurant. Personally I would love to see the same principle used on “National Debt Week” or “Health Insurance Reform Week” […]
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- Serving Sober October 14, 2010
- What can I do to increase my online rank August 9, 2017
- Should Restaurant Servers Post Credit Card Receipts? October 23, 2013
- SD WAN Technology May 23, 2013
- Transitioning From A Restaurant Manager To A Restaurant Server March 19, 2013
- The Blooper Reel February 14, 2013
- Becki: As a server on sabbatical, I will say you were FAR...
- career server: The loser is the server who serves a table whose s...
- David Hayden: I found out about it when a friend who manages at ...
- Debbie Morella-Haynes: "This may seem like good news for servers, but it...
- Sugel: 6) Hours- This is a huge quality for life factor f...
Search by Topic
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.