It was a pretty average second half of a double.Â Our bar was hopping with happy hour customers.Â I had just finished polishing my station and poured myself a nice cup of coffee.Â Then one of my managers came to find me with a piece of paper in her hand.Â Those of you who are […]
Tag Archives | how to apologize
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.