A Murphy bed is probably something most of us are unfamiliar with by name. It is the name for a bed that folds down from the wall for sleeping and can be folded up into the wall after the occupant awakes. It was designed originally by the Murphy Bed Company. In 1989 an appellate court […]
Tag Archives | guests
Is Running Hot Food Always The Priority?
I have worked for a number of companies and managers over the years who repeated a similar mantra: ‘Running hot food from the window is the top priority.’ This is often echoed by managers, kitchen staff, and expediters. It has been emphasized so frequently that it’s generally accepted as fact. While this is an important […]
Reasons to be Optimistic
Last night I had a long conversation with my girlfriend after work. It had been a pretty disappointing shift to wrap up a pretty disappointing double to finish off a pretty disappointing weekend. I had a call party not show up. A 17 top I was supposed to split became a 6 top. The 6 […]
How To Make Hostile Guests Love You (Part Three)
(Note: in order to get the most out of this post you should read parts one and two. They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people. She is a beautiful 5’8†blonde attending law school. She is aware of having […]
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- Serving Sober October 14, 2010
- Hiring Restaurant Servers In A Strong Economy August 30, 2024
- What can I do to increase my online rank August 9, 2017
- Should Restaurant Servers Post Credit Card Receipts? October 23, 2013
- SD WAN Technology May 23, 2013
- Transitioning From A Restaurant Manager To A Restaurant Server March 19, 2013
- Becki: As a server on sabbatical, I will say you were FAR...
- career server: The loser is the server who serves a table whose s...
- David Hayden: I found out about it when a friend who manages at ...
- Debbie Morella-Haynes: "This may seem like good news for servers, but it...
- Sugel: 6) Hours- This is a huge quality for life factor f...
Search
Search by Topic
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.