Tag Archives | guest

Building and Maintaining Rapport

This morning I woke up a little more groggy than normal.  As I was making my morning spin around the internets, I ran across a post from our friend the only slightly cranky waitress about rapport.  It seems her company has taken this up as a replacement for “hospitality” as their new Beetlejuice word.  I […]

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How To Make Hostile Guests Love You (Part Two)

Years ago I had the good fortune of working for a man named John Maria.  I have had many bosses over the years, but none had a better fundamental understanding of human nature than John.  One day he gave me a book and told me to read it.  He said the answer to almost every […]

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The Great Debate (Introduction)

There are a number of topics about serving and restaurants that are open for debate.  The opinions are generally split between those who have been in the industry and those who have not.  It is very similar to the political process as it currently stands.  Most people have chosen either the Server Party or the […]

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