They say that no two snowflakes are ever the same.Â The number of possibilities in the formation of a snowflake leads to countless subtle differences.Â While this may be true, there are certain generalizations we can make about snowflakes.Â They are cold, white, and melt at temperatures above freezing.Â Snowflakes can be unique while still […]
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Understanding Restaurants: The Guest Perspective
By David Hayden on May 25, 2010 in Industry Facts, Server Knowledge, Skills
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.