It happens every year. There is a phenomenon that I have never understood that is taking place. It defies all logic, but occurs annually like clockwork. It can only be summarized at a collective freak out that sweeps most of the nation simultaneously without anyone acknowledging it. People stop eating out for the first two […]
Tag Archives | dining
I have one hard and fast rule when it comes to waiting tables. No one dies on my watch. I have had several guests leave the restaurant in an ambulance, but none of them have died. It is a simple thing, but it helps me sleep better at night. I may not be changing the […]
(Note: In the previous post I defined the growing market segment of “aspirational dining” restaurants. This is valuable background to this post and merits a read.) What sets the “aspirational dining” market segment apart was their creation of the perception that their food cost more because it was worth more. This perception is what made […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.