Tag Archives | David Hayden

fine dining

The Fine Dining Service Conundrum

Since most of you are not from Kansas City, a bit of background is in order.  The most popular show on our local public television station is called Check Please.  It is a show that allows three people to talk about their favorite restaurant.  Each of the three guests selects a restaurant and all three […]

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Skill Focus: Selling As A Server

Of all of the concepts I have introduced on this blog and in my book, this week’s sales focus deals with the topic that I feel most strongly about.  This is the one area I am most disappointed with how it is addressed by the restaurant industry.  So many restaurant companies now refer to their […]

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Skill Focus: Creating Regulars

I am kind of a pain to go eat with.  When I make reservations or arrive at any number of restaurants I have a conversation with the host/hostess.  Before being seated I have to determine if certain servers are working that night.  Then we all have to wait to get a table in their section. […]

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Skills Focus: Building And Maintaining Rapport

Learning how to build and maintain rapport with your guests A friend recently sent me a message on Facebook before his shift.  He is fairly new to the serving game, but from what I can tell he is improving quickly.  He told me he was heading into a shift and needed to make good money.  […]

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Is The Career Server An Endangered Species?

Since the release of my book, I have had a chance to do a fair number of interviews.  After the end of the formal interview, I have twice now been told how rare it is to find someone who looks at serving as a profession.  This usually leads me to a correction.  I think there […]

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