Tag Archives | customer service

Supply, Demand, and Chicken Wings

Yesterdays post on extra charges for the various items a guest requests caused me to ponder on a larger scale.  It is remarkably common to hear guests say, could buy that steak/wine/etc at the store for half that much.  This is the same principle as walking into a classic car dealership and demanding a price […]

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Extras and Upcharges

I received a message the other day from a friend and reader of the blog who is not in the business. She recounted going out to eat and asking for a few extras. When the bill came it was filled with minor charges for each of the items she requested. Her concern was not that […]

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Foil To Go: The Shark

It’s “Shark Week” from all indications. The time when a certain television network rolls out a weeks worth of shark related shows that everyone feels the need to watch and discuss over dinner at my restaurant.  Personally I would love to see the same principle used on “National Debt Week” or “Health Insurance Reform Week” […]

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The Rules of Serving: Rule Five

Rule Five: Always recommend what is in the guest’s best interest, not yours.     (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]

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Selling, Upselling, and Integrity

I sat down today to write about rule five.  As I did so I realized that a preface was in order.  This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary.  It should be […]

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