I am kind of a pain to go eat with.Â When I make reservations or arrive at any number of restaurants I have a conversation with the host/hostess.Â Before being seated I have to determine if certain servers are working that night. Â Then we all have to wait to get a table in their section. […]
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Skill Focus: Creating Regulars
By David Hayden on August 21, 2011 in Skills, Skills Focus
By David Hayden on January 11, 2011 in Building Rapport with Guests, Guest Interaction
One of the most valuable skills of an exceptional server is the ability to create regulars. Having a core of customers that come into your restaurant and ask for you can insulate you against the slower times of the year. It also can make you look outstanding to the managers and hosts that frequently hear […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.