Tag Archives | complaint

Skills Focus: Spotting The Complaint

Let’s be honest for a moment.  I am about to make a statement that is often acknowledged as truth, but seldom spoke aloud.  No one in the industry will really doubt this statement.  It is too controversial for most people to acknowledge on the record.  Today, I am going to go into uncharted territory by […]

Read full story Comments { 1 }

Avoiding The Write-Up

  Today, I want to share a feat that I quite frankly feel is remarkable.  I don’t want to sound as if I am bragging, but this is something that might be worth it.  I work for a corporately owned restaurant and have for nearly four years.  This means that I have an employee file […]

Read full story Comments { 0 }

How To Make Hostile Guests Love You (Part Three)

(Note: in order to get the most out of this post you should read parts one and two.  They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people.  She is a beautiful 5’8” blonde attending law school.  She is aware of having […]

Read full story Comments { 6 }

How To Make Hostile Guests Love You (Part Two)

Years ago I had the good fortune of working for a man named John Maria.  I have had many bosses over the years, but none had a better fundamental understanding of human nature than John.  One day he gave me a book and told me to read it.  He said the answer to almost every […]

Read full story Comments { 5 }

How To Make Hostile Guests Love You (Part One)

One of the most difficult situations any server faces is the hostile guest.  I call them hostile, because they are angry with you long before you have even greeted them.  Some people just bring all the hostility of their day in to a restaurant and dump it on their server.  From the moment you greet […]

Read full story Comments { 9 }
T2 footer ad