As servers, we often must come up with complaint responses when we encounterÂ grievances that are not fully thought out.Â Whether it is that the dining room is too hot or the prices are too high.Â In many of these circumstances, we have nothing to do with the cause of the complaint.Â Usually, these are things […]
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Humorous Complaint Responses
By David Hayden on August 9, 2011 in Guest Interaction, Handling Upset Guests
The Murphy Table
By David Hayden on May 27, 2011 in Guest Interaction, Handling Upset Guests
A Murphy bed is probably something most of us are unfamiliar with by name. It is the name for a bed that folds down from the wall for sleeping and can be folded up into the wall after the occupant awakes. It was designed originally by the Murphy Bed Company. In 1989 an appellate court […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.