Letâ€™s be honest for a moment.Â I am about to make a statement that is often acknowledged as truth, but seldom spoke aloud.Â No one in the industry will really doubt this statement.Â It is too controversial for most people to acknowledge on the record.Â Today, I am going to go into uncharted territory by […]
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Skills Focus: Spotting The Complaint
By David Hayden on August 7, 2011 in Skills, Skills Focus
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.