Rule Ten: Pessimism is a self-fulfilling prophecy Every restaurant has at least one server who is chronically pessimistic.Â They come in for every shift expecting the worse.Â Even when they are proven wrong they find a reason to complain.Â If the ceiling started raining hundred dollar bills, they would complain about having to pay […]
Tag Archives | best practices
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
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- Should Restaurant Servers Post Credit Card Receipts? October 23, 2013
- SD WAN Technology May 23, 2013
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.