Tag Archives | angry

Building and Maintaining Rapport

This morning I woke up a little more groggy than normal.  As I was making my morning spin around the internets, I ran across a post from our friend the only slightly cranky waitress about rapport.  It seems her company has taken this up as a replacement for “hospitality” as their new Beetlejuice word.  I […]

Read full story Comments { 2 }

How To Make Hostile Guests Love You (Part Three)

(Note: in order to get the most out of this post you should read parts one and two.  They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people.  She is a beautiful 5’8” blonde attending law school.  She is aware of having […]

Read full story Comments { 6 }

How To Make Hostile Guests Love You (Part Two)

Years ago I had the good fortune of working for a man named John Maria.  I have had many bosses over the years, but none had a better fundamental understanding of human nature than John.  One day he gave me a book and told me to read it.  He said the answer to almost every […]

Read full story Comments { 5 }
T2 footer ad