I am about to violate one of the most basic rules of marketing and give you an insider’s look at the world of self-publishing in the digital age. I probably shouldn’t write this post. My morning coffee hasn’t kicked in and I can tell you that this post will eventually pulled from the site before […]
Hey Servers, There’s An App For That
Introducing Waiters Today As I approach my second year of writing this blog, I am pretty impressed with the quality of the server blogs on the web. I think that some bloggers like Mike Q at Life On A Cocktail Napkin have significantly raised the bar with the quality of their writing. Other blogs like […]
Why Free Food Does Not Increase Your Tip
“They left me 15% and I didn’t even charge them for their drinks†–Rookie Server One of the fundamental truths you learn as a server is that hooking someone up with free drinks, food, etc. does not increase your tip. No matter how fundamental of a truth this is, it seems that every server has […]
Serving The Conventioneer
After all the years I have spent in this business, I thought I had encountered most every type of guest. Working for over 13 companies in restaurants around the country had left me confident of this. My current job proved me wrong. My restaurant is located just blocks from the convention center. This has resulted […]
Even More Simple Tricks For Server
After returning from a brief vacation to visit the best Columbia, MO dentist I know and documenting the Jardines mess, it is time to get things back to normal. This is the fourth installment of theœsimple tricks for servers series. If you missed the others, check out parts one, two, and three. These are some […]
Ten Bad Server Habits To Break
I spend a fair amount of time on the sister site of this blog discussing guest behaviors that annoy servers. I am sometimes a guest as well. On the occasions when I take my tips and spend them at a restaurant, I expect quality service. While I tend to not critique servers, there are definitely […]
Is A Service Charge A Gratuity?
 tagged banquets, can a restaurant keep part of my tips, gratuity, is a service charge legal, is a service charge the same as a tip, keeping part of the tip, large psrties, maggianos, mandatory service charge, private parties, restaurant lawsuit, server lawsuit, service charge, service charge in restaurant, stealing tips, Tips, what is a service […]
Why Your Non-Slip Shoes Matter
I had a conversation last night with some former servers about the “serving lifestyle.â€Â  They fondly recalled sleeping until noon and closing down the late night bars.  Those are some of the more glamorous parts of being a server.  The part people don’t often fondly recall is being uninsured and any injury being catastrophic.  If you cannot work, you […]
How To Fold A Napkin
 The “how to” series continues this week with a lesson on how to fold a napkin.  I will start with the standard triangle “stand up†fold and then the more interesting “pouch†fold. This may be very remedial to some, but most restaurants in America still use the standard “roll up.â€Â For the benefit of […]
It Is Time To Act
Yesterday, I took a moment to give thanks to a number of people in the Kansas City restaurant community I am incredibly grateful for. Today, I feel there is an issue in this community that I can no longer ignore. Last week we suffered a tremendous loss as a community when one of our brightest […]
How to Carry Three Plates
 In continuing the “how to†series on this blog, we are turning from glasses to how to carry three plates. Carrying three plates in one hand is one of the first tricks many servers are required to learn. You can always spot a new server as they carefully walk through the dining room with two […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.