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How to Carry Three Plates

  In continuing the “how to” series on this blog, we are turning from glasses to how to carry three plates.  Carrying three plates in one hand is one of the first tricks many servers are required to learn.  You can always spot a new server as they carefully walk through the dining room with two […]

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How To Carry Three Glasses In One Hand

One of the first serving tricks that most servers learn is how to carry two glasses in one hand.  This is a basic skill of serving and will save many unnecessary trips if you work in a restaurant that discourages trays.  The shortcoming is that you are still limited to carrying three glasses at once.  […]

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The “How To” Series- Server Skills

Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your Tips.  I was determined to make this book more than a “Serving For Rookies” version of a generic training manual.  The contents of the book and of this website […]

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How To Make A Better Arnold Palmer

One of the first posts on this blog explained my fascination with cherry limeades that pre-dates my Arnold Palmer affection.  I wrote of the benefits of pitching every table a “mean cherry limeade.”  Eventually, I even posted my recipe for a cherry limeade.  A funny thing happened with my most recent job change.  I was […]

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Skill Focus: Selling As A Server

Of all of the concepts I have introduced on this blog and in my book, this week’s sales focus deals with the topic that I feel most strongly about.  This is the one area I am most disappointed with how it is addressed by the restaurant industry.  So many restaurant companies now refer to their […]

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