Interacting With Guests

Interacting with guests is one of the most important roles of a server.  Learning how to make these interactions possitive is a skill and not a talent.  This means that with knowledge and practice anyone can learn to how to create a favorable guest experience with even the most difficult guests.

Interacting with Guests

The Mistake and The Letter

Spotting The Complaint

How To Make Hostile Guests Love You (Part One)

How To Make Hostile Guests Love You (Part Two)

How To Make Hostile Guests Love You (Part Three)

Building and Maintaining Rapport

Creating Regulars

One Liners For Servers

Humorous Complaint Responses