(Note: in order to get the most out of this post you should read parts one and two.Â They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people.Â She is a beautiful 5â€™8â€ blonde attending law school.Â She is aware of having […]
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How To Make Hostile Guests Love You (Part Three)
By David Hayden on November 29, 2010 in Guest Interaction, Handling Upset Guests
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.