Learning how to build and maintain rapport with your guests A friend recently sent me a message on Facebook before his shift.Â He is fairly new to the serving game, but from what I can tell he is improving quickly.Â He told me he was heading into a shift and needed to make good money.Â […]
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Since the release of my book, I have had a chance to do a fair number of interviews.Â After the end of the formal interview, I have twice now been told how rare it is to find someone who looks at serving as a profession.Â This usually leads me to a correction.Â I think there […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.