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My New Slip-Resistant Shoes

  I make no secret of the fact that I will endorse fully products that I feel help me be more effective as a server. In the past I have written about my favorite wine key, money clip, and slip-resistant shoes. So when a fellow server on Twitter was asking for a recommendation on some […]

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Is The Career Server An Endangered Species?

Since the release of my book, I have had a chance to do a fair number of interviews.  After the end of the formal interview, I have twice now been told how rare it is to find someone who looks at serving as a profession.  This usually leads me to a correction.  I think there […]

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The Meaning of Hospitality

This is not a story I tell very often because I have been known to get a little choked up from telling it.  It happened nearly twenty years ago, but it still has an impact on how I view my job on a daily basis.  My purpose in sharing it is not simply to stroll […]

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Seeing Your Restaurant Again For The First Time

(Author’s Note: The video above was shot in the Jazz Club of the restaurant where I work.  I think it will prove relevant to the post as you read on and also serves as a nice soundtrack provided by the incredibly talented Bram Wijnands) When I went in to interview at the restaurant where I work, I […]

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Kicking the Cat

Let me begin this post with a story: An animal rights activist was driving down the highway in his VW Microbus.  He was happily thinking about what a beautiful day it was.  He was so caught up in these thoughts that he didn’t notice when he drifted into the next lane and cut off a […]

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