If my tombstone was written by coworkers, guests, or bartenders it would read, “Here lies Dave, he made a mean cherry limeade.” I have declared this to every table I have served in the last three years. When you order a cherry limeade at my restaurant, the chit prints up at the bar with simply […]
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Using Words That Sell
In nearly every training manual, at nearly every restaurant, there is a section on using adjectives to sell. This is often the extent of the sales training in them. They encourage you to use words like “awesome” and “incredible” to sell the food to guests. The authors of the manuals picture an army of servers […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.